Conference Terminology


A


Access Phone Number

The telephone number used to reach the teleconferencing equipment where you input a pass code to gain access to a conference call. Also known as Dial-In Number.


Average Hold Time

The average amount of time between the moment a caller finishes dialing and the moment they are connected to the conference call.


Annotation

The process by which notes and drawing can be superimposed onto a presentation by a participant on a web conference.


Application Sharing

A feature of web conferencing that allows the Host of the conference to share desktop applications with the participants of the conference.


Attended Call

A call with a dedicated operator on the call who assists in the running of the conference call.


Attendee

Also known as a participant. Refers to all people other than the leader or Host of the conference call.


Auto Continuation

A conference call feature that allows the participants of the call to continue with the meeting after the Host disconnects. The Host of the conference call has control over whether to enable this feature or not.


Automated Conference Call

A conference call that requires no operator intervention. Callers simply dial an access number and input a code to join the meeting.


B


Branded Hotline

A branded transition hotline, also known as a custom or personalized hotline, allows administrators to defer all inbound calls/questions regarding Unite’s services, to a dedicated team at Unite Conferencing. Callers are greeted with your company name adding a personalize touch to customer care, support and training.


C


Call Continuation

Call Continuation, also know as Auto Continuation, allows the conference to automatically continue after a Chairperson disconnects from the call. This feature is turned on by default for reservationless conference calls – It allows for the host of the conference to start a conference call and disconnect from the call yet have it continue on for all of the other attendees. The benefit of this feature is the host can join and leave a conference as need be, but can also help for times when the Chairperson/ Host is connected to the conference from their cell phone or VOIP phone service where there is a chance an interruption in their service could take place.


Chat

A web conferencing feature that allows the Host and Participants to instantly communicate with other participants on the web conference.


Collaboration

Collaboration is multiple individuals, companies or organizations working in conjunction with one another to achieve a common goal by learning and exchanging information. Also a term used in web conferencing to describe the ability to work with documents and applications with other participants.


Command Keys

Touch tone command used on a telephone to control conference call features.


Communication Line

A call established between a Host of an attended conference call and the operator to allow communication during the conference call with the operator running the managed event. Also referred to as a “Comm” Line.


Conference Call

A meeting via the telephone between 3 or more parties that allows all parties to speak together. Also referred to as telephone conferencing, audio conferencing and teleconferencing.


Conference Continuation

A conference call feature that allows the participants of the conference call to continue with the conference call after the Host disconnects. The Host of the conference call has control over whether to enable this feature or not.


Conference Dial-In Number

The telephone number used by the Host and Participants to join a conference call.


Conference Entry Code

Also known as a Passcode, this is the code used to enter the conference call after dialing into the conferencing system using the dial-in number.


Conference Service Provider

CSP is the acronym for Conference Service Provider, a company that provides conference calls and other conferencing and collaboration services.


D


Data Conference

Also known as a web conference or online meeting, this is a service that allows the Host to present visual elements with the participants on the conference call. Typically, you can share Powerpoint presentation, share applications on your computer and allow the participants to annotate the presentation using their computer.


Desktop Sharing

This is a function of a web conference where the Host is able to show their entire computer desktop with the participants on the conference call.


Dial In Number

A Dial In Number, also known as conference call access number,  is a phone number that the Host and participants dial to access the conference call.


Dial Out

This is the function in a conference call that allows the Host to dial out to one or multiple participants from within the conference.


Digital Record and Playback

A feature that provides a way to record a conference so that you can dial into the recording and listen to the conference after it has completed.


DTMF

Refers to Dual Tone Multi Frequency which are the tones that are produced when you hit the keys on a telephone. The universal standard allows systems to recognize the different tones and permit access to features such as the commands on a conference call.


E


Echo

On a conference call this is an effect that can cause a participants voice transmission to repeat within the conference call.


Echo Canceller

This is a device that is used to isolate and eliminate echo from a conference call.


Email Invitation

This is a message sent from the Host or Conference Service Provider that invites participants to join a conference call.


Entry Tone

This is a tone that is played when a participant joins a conference call.


Exit Tone

This is a tone that is played when a participant exits a conference call.


F


FACILITATOR

A term used to refer to the leader of a conference call who is leading a training session or presentation.


Feedback

A loud noise on a conference call that can result from the use of a speaker phone, cell phone or other terminal equipment.


Firewall

An application that isolates part of a network, like a company’s intranet, from other parts of a network, like the public internet.


Full Duplex

The ability to speak and hear other participants on a conference call at the same time.


G


Graphic

The medium of delivering static images to another participant on a conference call.


Guest

Also known as participant, this refers to someone on a conference call other than the Leader or Host.


Guest Code

Refers to the code entered by participants to join the conference call after they dial the dial-in number. Also known as the 7 digit Access number.


H


Half Duplex

When you can only speak or listen at one time on a conference call.


Host

The person leading the conference call. As Host they have access to features that control all aspects of the conference call. Could also be referred to as a Leader or Chairperson.


Host Code

A pass code entered by the Host in order to start the conference after dialing the access number and 7 digit access code. By entering the Host Code (also known as the Chairperson pass code) they are given special privileges that control aspects of the conference call.


I


Instructor

Refers to the Host of a learning based conference call where they are doing training.


INTERNATIONAL DIAL-IN NUMBER

This is an alternative Dial-In number used by participants to access a conference call from outside the United States or Canada. Typically, a local number is used but sometimes access numbers located outside the United States or Canada are provided to enhance the user experience on the conference call.


Introduction

The formal start of a presentation or conference call where the Host is introduced to the participants.


IP Address

The unique address of a computer attached to a TCP/IP network.


K


Keypad

Refers to the keys on the telephone that are used to initiate commands to control aspects of a conference call.


L


Listen Only Mode

This refers to placing all participants into a state on a conference call where they cannot be heard in the conference. This is typically used when a presentation to a larger audience is being done.


Lock Conference

This is a security feature on a conference call that allows the Host of the conference to prohibit additional participants from joining the conference call.


M


Moderator

Also known as Host or Chairperson of the conference call, this is the person who is leading the conference call.


Multipoint Video

Refers to the ability to carry a video signal into a conference call from several locations at the same time.


Mute

The mute function on a conference call allows participants the ability to turn off their microphone so that they are not heard on the conference call.


N


Name Announce

Also known as Voice on Entry, Name Announce is a feature that announces the participants’ name (the same sound clip recorded during Name Record – see Name Record) on the conference call when they first enter the conference.


Name Record

The feature that allows a participant to record their name when they enter a conference call. This recorded sound clip will not be broadcast into the call, rather it is stored so that the *9 Roll Call feature can be used.


Number / Pound Sign

The # key on the telephone keypad that is pressed after the entering of an access code in order to enter the conference call.


O


On-Demand Conference Call

Also known as a reservationless call, this type of conference call does not require any operator intervention and can be used at anytime.


Online Meeting

Also known as a web conference or web meeting, this type of conference call has a visual as well as an audio component that allows the Host of the conference to share a presentation on their computer with the participants.


Operator Assisted Conference

This type of conference call has an operator in attendance that helps control aspects of the conference based on instructions from the leader. Can also be referred to as a Managed Event.


P


Participant

A person who attends a conference call other than the Host or Leader of the call.


Playback

A digital replay of a conference call accessed and controlled through an access dial in number and pass code.


Presentation Mode

Presentation mode, also known as Listen Only mode. This refers to a conference that is set with the participants only able to listen to the conference call.


Presenter

Also known as Host or Leader of a conference call, this is the person who is leading the conference call.


Q


Question and Answer / Q & A

A feature on a conference call or web conference that allows the leader to poll the participants and allow them to provide input on the conference call either verbally or through their computer responding to written questions.


R


Record Feature

The ability to record a conference call and play it back later.


Reservationless

Reservationless means that no scheduling, reservation or advanced notice is required to conduct your conference call. Once you have a Dial-In access number and an access code/chairperson pass code, you can meet with participants at any time.


S


Scheduled Conference Call

A conference call that requires the Host or Chairperson of the conference to schedule the event in advance.


Self Mute

A feature that allows a participant on a conference call to mute their own line so that they can not be heard in the conference.


Speaker

Also known as Host or Leader of a conference call, this is the person who is leading the conference call.


Star Commands

The commands entered on the telephone by pressing the keys to access the features on the conference all. Features are usually access by hitting the * key followed by a sequence of numbers.


T


Talk Mode

Also known as Interactive, this is the style or state of a conference call that allows participants to talk as well as listen.


Telecommunications

Communication over a distance by using a telephone.


Teleconference

Also known as conference call or audio conference it refers to a telephone call where 3 or more people are connected an able to talk to each other at the same time.


Toll Free Dial-In

An access number that participants use to connect to a conference call where they do not incur any long distance charges. The cost of the access is paid for by the chairperson/ leader of the call.


Toll Number

An access number that participants use to connect to a conference call where they may incur long distance charges if they are not located local to the number.


Touch Tone

A dialing standard using DTMF tones produced by hitting the keypad on the telephone.


U


Unlock Conference

A feature that allows the Host of the conference to permit users to continue to access the conference call.


Unmute

A feature on a conference call that allows participants to open their line so that they can be heard on the conference call.


URL

Stands for Universal Record Locator which is a unique identifier for a web address.


W


Web Conference

Interactive real-time visual conference via the internet that supports the sharing of presentations and applications from the Host’s computer.


Webcast

A broadcast of sight and sound on the internet to participants. Generally not an interactive meeting.


Webinar

The use of web conferencing services to deliver a seminar type presentation to participants.