Your account will be available to use immediately upon approval. New customer approvals occur between the hours of 8:30 AM and 7:00 PM EST.

Unite Conferencing uses the latest digital routing and conference switching equipment. We use full fiber-optic cabling throughout the network, providing callers the finest quality service currently available. We constantly upgrade our system to maintain technical superiority. All our switches has 100% digital ISDN circuits.

There is no charge to your card, when a credit card is used to sign up.

All calls are rounded to the next whole minute increment on a per participant basis, and rounded to the nearest whole cent.

Unite Conferencing has a monthly billing cycle. Credit Card customers are charged at the end of the billing cycle for all charges incurred. There is no need for a customer with a valid credit card on file to mail in payment, as your card will be charged for the charges incurred and we will email you a copy of your invoice/ account statement. Invoice customers are charged at the end of the billing cycle for all charges incurred. Invoice customers are emailed their invoice and should mail in a check for payment of their invoice. Standard payment for all charges shall be “Net 15 Days from Date of Invoice.” Payment is required in US Dollars in the form of cheque or certified money order. Unite Conferencing shall have the right to impose a late payment charge of one and one-half percent (1.5%) per month (18% per annum) or the rate prescribed by law, whichever is lower, calculated from the past due date.

Please send us an email with your Company ID as well as new contact information  and we will be pleased to update our records.

Our conferencing service is “paperless”. A copy of the invoice is emailed monthly to the main contact or designated bill-to contact for the account. If you wish to receive a copy of your invoice by mail, please note a S&H charge will be added to your next invoice.

You can cancel your account at anytime. We will send you a Final Invoice for any outstanding usage.

Yes. Your account is provisioned for North American dial-out upon signup. The dial-out feature is useful for joining participants to a conference call. From within the conference dial *1 as the Host and follow the instructions. In terms of International Dial-Out availability, this service will need to be activated by your Account Manager.

Unite offers Chairperson and Participant Telephone Keypad Commands to help control your reservationless calls.

Echoes are commonly caused by: speaker phones, polycom phones, voip telephones, headsets, cell phones, or it may be a bad connection from a particular participant. If you experience an echo/ reverb/ clipping on a conference, by having participants indivually mute out their lines (*6) you’ll be able to identify the participant with the problematic line. Additionally, pressing (00) during a conference will summon an operator who will be pleased to assist you in identifying the problematic line. Once identified, it is recommended that the individual participant remain muted to avoid disrupting the conference call and un-mute their line (*7) if and when they are required to comment in the call, then place themselves back in mute mode when finished , using (*6).

No reservations are required! You will be provided with a Permanent Toll-Free and Direct Toll Dial-In number, with a Chairperson and Participant code set when you sign up. Simply use them every time you want to conduct a conference call!

All new accounts are provisioned to accommodate 150 participants by default. If additional lines are required (up to 300), please contact your account manager.

Typically, you will receive your information in less than 60 minutes after you sign up for the service. Please check your Spam folder and see if the email confirmation ended up in there. All orders are filled between the hours of 8:30 am and 7:00 pm EST Mon – Fri.

2,000 online participants is the maximum, though no more than 350 are recommended if application sharing.

1024 x 768 (800 x 600 is supported as well); for lower resolution, the viewer can use the scroll bars to see the screen.

The first step is to check your Java version against the requirements. Follow the steps below to check the status of Java:

1. To test your browser and network connections for compatibility prior to the conference, go to: http://test.callinfo.com
2. You will receive feedback about Java once the test completes.

A Communication Line can be set-up to coordinate all activities with the operator during the event call. A participant list can be faxed to the conference leader(s) within five minutes after the call has began. Using the Communication Line, the Q/A session can be coordinated before and during the conference.

With an operator-assisted conference (EASY-EVENT® CALL SERVICE or EASY-EVENT EXPRESS® CALL SERVICE), operators can “clear” participants for the conference call. Prior to the conference, the customer provides to Unite Conferencing, via fax or e-mail, a participant list of people who are “cleared” to attend the conference call. As participants call in, operators obtain their names. That information is then compared to the participant list provided by the customer. If the name is on the list, the participant is placed in the conference. If the name does not appear on the list, those callers are placed in a separate clearance conference while we clear them pending the chairperson or other designated person’s approval. All callers not approved for clearance are restricted from attending the conference call. A list of actual attendees can be faxed or e-mailed to the customer shortly after the start of the call as well as after the call is complete.

Participant lists are typically sent via fax within an hour following the conclusion of a conference. Upon request, special arrangements can be made to fax participant lists during or at the conclusion of a conference. The list will include participant names and may also include other information specified at the time of reservation. A full participant list is available with EASY-EVENT® CALL SERVICE; a partial list is available with EASY-EVENT EXPRESS® CALL SERVICE (i.e., not including participants who dial in and are placed into conference automatically)

Recording is a value-added service, available with EASY-EVENT® CALL SERVICE or EASY-EVENT EXPRESS® CALL SERVICE that allows the conference call to be recorded.

Wav files are available via a Web link. It is recommended that you copy this file to your own Website for streaming.

For an additional fee, customers may order a soft-copy of their recorded file (.wav), which you may retrieve via the Unite Conferencing Web site. Once you has retrieved the file, you may post it to your company website for listener access if desired.

(Please note: Unite Conferencing does not host these files for listener access.)

Recordings are stored for 90-days and then are purged from our system. A request for recording can be made either at the time the conference call is reserved or at least 30 minutes prior to the conference call start time. During the standard conference call introduction, an announcement is made to all participants giving notice that the call will be recorded.

Yes! Our service does provide a digital recording and replay of a previously recorded conference call or message, allowing a user to listen as their schedule permits. This is available with Event Call services and includes the following features: A toll-free access number and a reservation number are provided to the client contact. Toll access numbers are available only for international participants. The client contact is responsible for distributing the phone number, reservation number and the available reserved time period. “.wav” files are available via a Web link. It is recommended that the client copy this file to their own Website for streaming. For an additional fee, customers may order a soft-copy of their recorded file (“.wav”), which the customer may retrieve via the Unite Conferencing Web site. Once the customer has retrieved the file, they may post it to their company site for listener access if desired. (Please note: Unite Conferencing does not host these files for listener access.) Digital Playback can be available one hour after the original conference call ends. Recordings for Digital Playback are stored for 30 days and then are purged from the system. Passcode protection is offered in addition to using the reservation number for accessing the system. Custom greetings can introduce the previously recorded conference. Transcription of name capture available for download.